Terms and Conditions

By making any booking you acknowledge that you have read, understood, and fully accept our terms and conditions.


Signatures are not required to start a contract with Speak Dog; verbal communication, email, or other exchanges are legally binding to the details below.


Services booked and paid for cannot be exchanged for any other Speak Dog Service unless an agreement is obtained from Speak Dog.

Refunds and Cancellations:

We are a small business and cannot offer any refunds on services booked (extreme circumstances will be considered and will be at our discretion).


We require a minimum of 48 hours’ notice if you wish to re-arrange a booking, If you wish to re-arrange then you must rebook within 16 weeks of the original date, failure to do so will mean loss of booking.


If you need to reschedule in under 48 hours there will be a £20 fee payable.





It is the client’s responsibility to ensure they attend on the correct date, time, and place. It is the client's responsibility to ensure they have the correct and suitable equipment that may be recommended by Speak Dog.



One to One Sessions


Once an appointment date is agreed upon, we ask that you secure the slot by making the payment within 48 hours. After this time, if no payment has been made the slot will become available for other clients to secure.


If your dog is not comfortable or used to strangers coming into the home, it is the owner’s responsibility to keep the dog behind a barrier or on a lead for safety and notify us.


It is the owner's responsibility to be available, prepared, and on time for the session.

Behaviour Assessments


On occasion, it may be required that it be in the best interest of the dog to be referred for Veterinary Behavioural Support and medicinal help. 


We are happy to help facilitate that transition, by speaking to a Veterinary Behaviourist and passing over the information gathered from the assessment.


By booking an assessment you agree to us communicating with your Veterinary Practice if necessary or other businesses that may be involved with your dog.


If your dog is not comfortable or used to strangers coming into the home, it is the owner’s responsibility to keep the dog behind a barrier or on a lead for safety.



If packages are not paid in full, they must be paid fully over 2 consecutive monthly payments, failure to make the second payment terminates our agreement and all services may be stopped, no refunds will be offered,

Social Walks

There are no refunds given for these services if they are not attended and no carry over to other dates unless the session has been cancelled by Speak Dog.


Any documents, handouts, videos you receive from Speak Dog are for the sole use of the intended client. No documents can be shared with anyone else or used for your own purposes to make money from, legal action will be taken if this happens.


We may sometimes wish to take pictures and use these for advertising, we will always ask if this acceptable especially if children are involved, but you must notify us if you do not give permission for us to do this.

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