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Terms and Conditions

By making any booking you acknowledge that you have read, understood, and fully accept our terms and conditions.

 

Signatures are not required to start a contract with Speak Dog; verbal communication, email, or other exchanges are legally binding to the details below.

 

Services booked and paid for cannot be exchanged for any other Speak Dog Service unless an agreement is obtained from Speak Dog.

Refunds and Cancellations:

We are a small business and cannot offer any refunds on services booked (extreme circumstances will be considered and will be at our discretion).

 

We require a minimum of 48 hours notice if you wish to re-arrange a booking, If you wish to re-arrange then you must rebook within 12 weeks of the original date, failure to do so will mean loss of booking.

 

Please ensure you book the correct service required, failure to do so will mean any overpayments where a refund is requested will incur a 20% administration fee of the full amount.

 

Refunds that have been authorised will be subject to a 20% administration fee and can take up to 60 days to process.
 

Bookings:

 

Courses/Workshops/Webinars

 

It is the client’s responsibility to ensure they attend on the correct date, time, and place. It is the client's responsibility to ensure they have the correct and suitable equipment that may be recommended by Speak Dog. We do not provide recordings of webinars unless stated in the advertisement and no refunds are given for non-attendance.

Packages

Packages can be amended or cancelled 7 days prior to the package renewal date. Monthly sessions must be booked within the 4-week time frame.

The package will automatically renew on the same day each month, session for that month can only be booked once the payment has been made.

It is the client's responsibility to ensure they book all the sessions allocated for that month before the next payment date, no sessions will be carried over.

It is the person's responsibility to be available on the time and dates booked each month. No refunds will be offered or carried over for missed sessions.

If you need to reschedule a session we ask this be done with a minimum of 48 hours notice of the appointment.

 

 

One to One Sessions

 

If your dog is not comfortable around people or used to strangers coming into the home, it is the owner’s responsibility to keep the dog behind a barrier or on a lead for safety and notify us.

 

It is the owner's responsibility to be available, prepared, and on time for the session.

Behaviour Assessments

 

On occasion, it may be required that it be in the best interest of the dog to be referred for Veterinary Behavioural Support and medicinal help. 

 

We are happy to help facilitate that transition, by speaking to a Veterinary Behaviourist and passing over the information gathered from the assessment.

 

By booking an assessment you agree to us communicating with your Veterinary Practice if necessary or other businesses that may be involved with your dog.

 

If your dog is not comfortable or used to strangers coming into the home, it is the owner’s responsibility to keep the dog behind a barrier or on a lead for safety.

Information

Any documents, handouts, videos you receive from Speak Dog are for the sole use of the intended client. No documents can be shared with anyone else or used for your own purposes to make money from, legal action will be taken if this happens. 

Normal office hours are Monday to Friday 9-5 pm.

Pictures

We may sometimes wish to take pictures and use these for advertising, we will always ask if this is acceptable especially if children are involved, but you must notify us if you do not give permission for us to do this.

©2019 by www.speakdog.co.uk