Terms and Conditions

By making any booking or purchase you acknowledge that you have read, understood, and fully accept our terms and conditions.

 

Signatures are not required to start a contract with Speak Dog; verbal communication, email, or other exchanges are legally binding to the details below.

 

Services booked and paid for cannot be exchanged for any other Speak Dog Service unless an agreement is obtained from Speak Dog.

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Payments

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Full payment must be made upfront in order to secure a Speak Dog Service.

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If you are considering using insurance we cannot guarantee they will cover the cost of our service and we do not make direct claims.

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Refunds and Cancellations:

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We are a small business and cannot offer any refunds on services booked (extreme circumstances will be considered and will be at our discretion).

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We have the right to terminate our services if there is verbal or physical abuse to any person or animal

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If package sessions are no longer wanted or needed by the client remaining sessions will not be refunded.

 

We require a minimum of 48 hours notice if you wish to re-arrange a booking.

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Refunds that have been authorised will be subject to a 15% administration fee to cover handling costs to the business and administration fees.
 

Bookings:

 

Courses/Workshops/Webinars

 

It is the client’s responsibility to ensure they attend on the correct date, time, and place. It is the client's responsibility to ensure they have the correct and suitable equipment that may be recommended by Speak Dog. We do not provide recordings of webinars unless stated in the advertisement and no refunds are given for non-attendance.

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Packages

 

Any subscription packages can be cancelled up to 7 days prior to the package renewal date.

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It is the client's responsibility to ensure they book all the sessions allocated for that package within the package's timeframe, sessions cannot be carried over.

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It is the person's responsibility to be available on the time and dates booked each month.

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Clients are asked to provide regular feedback and videos, ideally no less than twice a week. It is the client's responsibility to keep Speak Dog updated through the various social media platforms available.

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If any problems occur when making your booking because of an issue with our website then please let Speak Dog know so we can rectify this swiftly.

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It is the client's responsibility to implement any requests and recommendations made by Speak Dog.

 

 

One-to-One In Person Sessions

 

If your dog is not comfortable around people or used to strangers it is the owner’s responsibility to ensure we are aware of this before any in-person sessions take place.

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Failure to give full information about the dog's previous bite/threat history can lead to legal action being taken if injury occurs.

 

It is the owner's responsibility to be available, prepared, and on time for the session.

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Fact-Finding Session Assessments

The Fact-Finding Session notes are valid for 30 days, failure to book a package after 30 days may require another Fact-Finding Session.

 

On occasion, we may need to involve other professionals to ensure your dog is receiving a multimodule approach where we feel it's needed. The fees for another professional's services are not included in your Package with Speak Dog.

 

By booking an assessment you agree to us communicating and sharing any relevant footage/information with your Veterinary Practice or other professionals if necessary.

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Information

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Any documents, handouts, and videos you receive from Speak Dog are for the sole use of the intended client. No documents can be shared with anyone else or used for your own purposes to make money, legal action will be taken if this happens. 

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Welfare

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If Speak Dog believes that there is a welfare issue, such as pain, and the requests for investigations are not followed up, we may terminate any of our services without a refund.

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Shop Products

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Products are bespoke and made to the customers' requests.

We are unable to exchange or refund items as each order will be individually made.

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Pictures

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We may sometimes wish to take pictures and use these for advertising, we will always ask if this is acceptable especially if children are involved, but you must notify us if you do not give permission for us to do this.

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©2019 by www.speakdog.co.uk